SHIPPING POLICY

Last updated: August 27, 2026

This Shipping Policy explains how orders placed through https://yoshiakiito.com are processed, shipped, and delivered. The Website is operated by Yoshiaki Ito Design, LLC, doing business as Yoshiaki Ito Design (“we,” “us,” or “our”).

By placing an order through the Website, you agree to this Shipping Policy, together with our Terms of Service and Refund Policy.

1. ORDER PROCESSING

Orders are subject to payment authorization, inventory availability, and any verification reasonably required to prevent fraud.

In-stock Morphits® orders are generally processed within 1–3 business days. TAMEN products are generally processed within 3–5 business days, unless a different processing time is stated on the product page.

Pre-order, made-to-order, limited-production, and special-order products may require additional processing time. Any applicable estimate will be shown on the product page or communicated to you separately.

Business days exclude weekends and public holidays observed at the applicable fulfillment location. Processing may take longer during holidays, promotional events, product launches, or periods of unusually high order volume.

Processing time is the time required to prepare an order for shipment. It does not include carrier transit time.

2. FULFILLMENT LOCATIONS

Orders may be fulfilled from different locations depending on the product, destination, and available inventory.

• Morphits® products may be fulfilled by our partners in the United States or Shenzhen, China.

• TAMEN products are generally fulfilled by manufacturers in Japan.

• Other products may be shipped from another fulfillment location identified at the time of purchase.

Items in the same order may arrive in separate packages and at different times. When possible, tracking information will be provided for each shipment.

The fulfillment location does not change your contractual relationship with Yoshiaki Ito Design, LLC or any mandatory consumer rights that apply to your order.

3. SHIPPING DESTINATIONS

We ship to many destinations worldwide. Available shipping methods and destinations are shown at checkout.

We may be unable to ship certain products to particular countries, regions, P.O. Boxes, military addresses, or remote locations because of carrier, product, customs, legal, or size restrictions.

If we cannot ship an order to the address provided, we will contact you and cancel and refund the affected product or order as appropriate.

4. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on factors that may include:

• Destination;

• Shipping method;

• Product weight and dimensions;

• Fulfillment location;

• Order value; and

• Applicable carrier charges.

The shipping charge displayed at checkout is the shipping amount charged for that order, unless the order is later changed at your request.

Free or discounted shipping may be offered for qualifying orders. Any threshold, destination restriction, product exclusion, or other condition will be stated with the applicable offer. Promotional shipping offers may be changed or ended before an order is placed.

5. ESTIMATED DELIVERY TIMES

Estimated carrier transit times after dispatch are generally:

• United States: 2–7 business days;

• Canada: 4–22 business days; and

• Other international destinations: 4–22 business days.

These estimates begin after the order has been dispatched and are not guaranteed delivery dates. The delivery estimate shown at checkout or in your shipping confirmation may be more specific and will apply to that shipment.

International delivery times vary by destination, carrier, customs processing, local postal service, and other circumstances outside our reasonable control.

If we learn that we cannot ship your order within the time originally stated, we will notify you and, where required, give you the option to agree to the delay or cancel the unshipped portion for a full refund.

6. BACKORDERS AND OUT-OF-STOCK PRODUCTS

We make reasonable efforts to maintain accurate inventory information, but inventory discrepancies may occasionally occur.

If an item becomes unavailable after you place an order, we may:

• Ship the available items separately;

• Contact you with a revised estimated shipping date;

• Ask whether you wish to wait for the item; or

• Cancel and refund the unavailable item.

We will not substitute a materially different product without your consent.

If you do not agree to a delayed shipment, we will cancel and promptly refund the unshipped item, including any shipping charge attributable to that item as required by law.

7. TRACKING INFORMATION

When tracking is available, we will send a shipping confirmation containing a tracking number or tracking link.

Tracking information may take up to 48 hours after dispatch to appear in the carrier’s system. Some international postal services provide limited tracking or may not update tracking information after the shipment enters the destination country.

A shipment may be transferred from one carrier to another during international delivery.

8. DELIVERY ADDRESSES AND ADDRESS CHANGES

You are responsible for providing a complete and accurate delivery address.

If you need to change an address, contact us as soon as possible at mail@yoshiakiito.com. We will try to update the address if fulfillment has not begun, but we cannot guarantee that a change can be made after an order has been submitted.

Once an order has been processed or shipped, the carrier may be unable to change the delivery address.

If an order is returned, delayed, lost, or subject to additional charges because the customer provided an incomplete or incorrect address, reasonable reshipping or return costs may be charged to the customer, to the extent permitted by law.

9. P.O. BOXES AND MILITARY ADDRESSES

Available delivery methods for P.O. Boxes and APO, FPO, or DPO military addresses will be displayed at checkout.

Some courier services cannot deliver to these addresses. Eligible military-address shipments are generally sent through the United States Postal Service or another supported postal service.

Delivery estimates to military addresses may be longer and tracking may be limited after the shipment enters the military postal system.

10. DELIVERY DELAYS

Delivery may be delayed by circumstances including:

• Carrier congestion or service disruptions;

• Customs inspections or clearance;

• Severe weather or natural disasters;

• Public emergencies;

• Strikes or labor interruptions;

• Incorrect or incomplete delivery information;

• Remote-area delivery limitations; or

• Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery window, please check the tracking information and contact us. We will assist with locating the shipment and, when appropriate, open an investigation with the carrier.

Nothing in this section limits any right you may have to cancel an order or receive a refund when delivery does not occur within a legally required or specifically agreed period.

11. DAMAGED SHIPMENTS

Please inspect your order promptly after delivery.

If a product or parcel arrives damaged, contact us as soon as reasonably possible at mail@yoshiakiito.com. Please include:

• Your order number;

• A description of the damage;

• Photographs of the product;

• Photographs of the outer and inner packaging; and

• A photograph of the shipping label, when available.

Please retain the product and packaging while the claim is reviewed. We may need this information to submit a carrier claim or determine the appropriate remedy.

Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, or another appropriate remedy. You are not required to resolve a valid damage claim directly with the carrier when Yoshiaki Ito Design is legally responsible for delivery.

12. LOST OR MISSING SHIPMENTS

If tracking has not updated for an unusual period or the package has not arrived within the expected delivery window, please contact us so we can investigate.

If tracking shows that a package was delivered but you cannot locate it, please first:

• Confirm the delivery address;

• Check around the delivery location;

• Ask household members, neighbors, or building management; and

• Contact the carrier or local post office when appropriate.

Please then contact us if the package remains missing.

If a shipment is confirmed lost, or if applicable law otherwise requires a remedy, we will provide a replacement or refund. We may ask you to cooperate with a reasonable carrier investigation, but a carrier investigation will not limit mandatory rights available to you under applicable law.

13. TAXES, CUSTOMS DUTIES, AND IMPORT FEES

United States Orders

Applicable sales tax is calculated and collected at checkout where required by law. Sales tax is not necessarily included in the product price displayed before checkout.

International Orders

International shipments may be subject to import duties, VAT, customs fees, brokerage charges, or other taxes imposed by the destination country.

If duties and taxes are included or prepaid at checkout, this will be shown as part of your order total. If they are not shown as included or prepaid, the recipient may be responsible for paying them to the carrier or customs authority before delivery.

We do not control charges imposed by customs authorities and cannot guarantee their amount. Customs processing may delay delivery.

You are responsible for providing any information reasonably required for customs clearance. We may also be required to provide product descriptions, values, country-of-origin information, or other shipment data to carriers and customs authorities.

14. REFUSED AND UNDELIVERABLE SHIPMENTS

If a shipment is refused, remains unclaimed, cannot clear customs because required charges are not paid, or is undeliverable because of an incorrect address, it may be returned to the fulfillment location or abandoned by the carrier or customs authority.

If the package is returned to us or our fulfillment partner, we will inspect it and determine whether a refund is available under our Refund Policy. To the extent permitted by law, return shipping, customs charges, carrier fees, and other costs resulting from the refusal or delivery failure may be deducted from the refund.

Original shipping charges are generally non-refundable when delivery fails because of an incorrect address, refusal, failure to collect the package, or failure to pay applicable import charges.

If the package is abandoned or destroyed and is not returned to us, a refund may not be available, except where required by law.

15. ORDER CANCELLATIONS

You may request cancellation by contacting us before the order has been processed or shipped.

We will make reasonable efforts to honor the request, but cancellation is not guaranteed once fulfillment has begun. If the order has already shipped, you may request a return in accordance with our Refund Policy.

Separate cancellation rights may apply to delayed shipments and to consumers in certain jurisdictions. Nothing in this section limits those mandatory rights.

16. RETURNS

Returns and refunds are governed exclusively by our Refund Policy.

You must contact us before sending a return. Approved returns must be sent to the return address provided in our return instructions.

Our registered business address is not a customer return facility. Please do not send products to that address unless we specifically instruct you to do so.

17. CONTACT INFORMATION

For shipping questions or assistance, please contact:

Yoshiaki Ito Design, LLC
412 West Highbanks Road
DeBary, FL 32713
United States

Email: mail@yoshiakiito.com
Phone: +1-212-920-4600

The address above is our registered business contact address and is not a warehouse or customer return facility.